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Policies

Return Policy

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At Sensory Stim Shop, we strive to provide our customers with the highest quality sensory products designed to enhance well-being and sensory experiences. We understand that sometimes a product may not meet your expectations, and we are here to help. Please read our return policy carefully.

Return Eligibility

  1. Eligible Items:

    • Unopened and unused items can be returned within 30 days of the purchase date for a full refund or exchange.

    • Items must be in their original condition and packaging.

  2. Non-Eligible Items:

    • Custom-made products, specifically tailored to your specifications such colours or length, are non-returnable due to their bespoke nature.

    • Opened or used items cannot be returned unless they are faulty or damaged upon receipt.

Returns Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us at cherry@sensorystimshop.co.uk to inform us about your intention to return an eligible item. Please include your order number and the reason for the return.

  2. Prepare the Item: Ensure that the item is in its original condition with all packaging intact and included a note in the package with the original order number and your name and address.

  3. Return Shipping: You are responsible for the cost of return shipping unless the item is faulty. We recommend using a tracked shipping service to ensure your return arrives safely. The return address is printed on your original parcel label or contact us for the return address

  4. Refund Processing: Once we receive the returned item and confirm its condition, we will process your refund within 14 days. Refunds will be issued using the original payment method.

Consumer Rights

This return policy is in accordance with the Consumer Rights Act 2015 and the Distance Selling Regulations in the UK, which entitle consumers to return goods that are faulty or not as described. We are committed to ensuring our customers are satisfied with their purchases.

If you received a faulty or damaged item, please contact us immediately, and we will arrange for a replacement or refund.

Contact Information

For any questions regarding our return policy or assistance with a return, please contact our customer service team at:

Privacy Policy

Effective Date: April 2022
Last Reviewed: 10 July 2026

Sensory Stim Shop is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal data when you visit our website www.sensorystimshop.co.uk or purchase products from us.

1. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Name, username or similar identifier.

  • Contact Data: Billing address, delivery address, email address and telephone number.

  • Transaction Data: Details of products purchased, payments and delivery information.

  • Technical Data: IP address, browser type and version, time zone, and information about how you use our website through cookies and similar technologies.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.

  • Manage your account and provide customer support.

  • Send service-related communications, including order confirmations and delivery updates.

  • Improve our website, products and services.

  • Comply with our legal obligations.

3. Legal Basis for Processing

Under UK data protection law, we process your personal data using one or more of the following lawful bases:

  • Performance of a contract when processing and delivering your order.

  • Compliance with legal obligations, including tax and accounting requirements.

  • Our legitimate interests, such as improving our website, preventing fraud and providing customer support.

  • Your consent where required, for example for optional analytics cookies.

4. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties, including:

  • Payment providers (such as PayPal and Stripe) to process payments securely.

  • Delivery companies (such as Royal Mail and DPD) to deliver your orders.

  • Website hosting, IT support and system administration providers.

All third-party service providers are required to protect your personal information and only use it for the services they provide on our behalf.

5. Cookies

We use cookies to help our website function correctly, improve your browsing experience and understand how visitors use our website.

For more information, please see our Cookie Policy.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. However, no method of transmitting information over the internet is completely secure.

7. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax obligations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete personal data.

  • Request deletion of your personal data where appropriate.

  • Object to or restrict certain types of processing.

  • Withdraw your consent where processing is based on consent.

  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Sensory Stim Shop
Email: cherry@sensorystimshop.co.uk

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