Privacy Policy

Effective date: 23 September 2026
Last reviewed: 23 September 2026

Sensory Stim Shop respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.sensorystimshop.co.uk, place an order, contact us or otherwise interact with our website and services.

1. Who we are

Sensory Stim Shop is responsible for deciding how and why your personal information is processed.

For privacy enquiries, please contact:

Sensory Stim Shop
Email: cherry@sensorystimshop.co.uk
Website: www.sensorystimshop.co.uk
United Kingdom

2. Information we collect

Depending on how you use our website, we may collect the following information:

Information you provide to us

This may include:

• Your name

• Billing address

• Delivery address

• Email address

• Telephone number, where provided

• Order details

• Products purchased

• Payment-related information supplied through our payment providers

• Information you provide when contacting us

• Information you provide when requesting a customised product or service

• Any other information you voluntarily provide to us

Payment information

We offer several payment methods, including PayPal, Stripe, Google Pay and Apple Pay.

Payment transactions may be processed by third-party payment providers. Depending on the payment method and checkout process used, relevant payment, billing and transaction information may be provided directly to the applicable payment provider.

We do not normally receive or store your complete payment card number or security code.

Our payment providers process personal information in accordance with their own privacy policies and applicable payment and data protection requirements.

3. Information collected automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate geographical location

• Pages visited

• Website interactions

• Referring website

• Date and time of visits

• Information relating to website performance and errors

• Cookie and similar technology information

Some of this information is collected through cookies and similar technologies.

4. How we use your information

We may use your personal information to:

• Process and fulfil your orders

• Take and process payments

• Arrange delivery

• Provide customer service

• Respond to enquiries

• Process refunds, returns and exchanges

• Communicate with you about your orders

• Provide order confirmations and delivery updates

• Manage customer accounts, where applicable

• Maintain business and transaction records

• Prevent and investigate fraud

• Protect the security of our website and business

• Maintain and improve our website

• Understand how visitors use our website

• Analyse website performance

• Comply with legal, tax, accounting and regulatory obligations

• Establish, exercise or defend legal claims

• Send marketing communications where legally permitted and, where required, where you have provided consent

We will only use your personal information for purposes that are compatible with the purposes described in this Privacy Policy, unless otherwise permitted or required by law.

5. Our lawful bases for processing

Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law.

Contract

We process information where it is necessary to enter into or perform a contract with you, such as processing an order and arranging delivery.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, taxation, consumer protection and other regulatory requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Examples may include website security, fraud prevention, customer service, improving our services and managing our business.

Consent

Where consent is required, we will ask for your consent before processing your information for the relevant purpose.

This may include certain cookies, analytics technologies or marketing activities.

You may withdraw consent at any time.

6. Payment providers

We use third-party payment services to allow customers to pay for orders.

These may include:

PayPal – used to process PayPal payments and related payment transactions.

Stripe – used to process card and other supported payment transactions.

Google Pay – may be available as a digital wallet/payment method. Where Google Pay is used through our payment processor, relevant payment information may be processed by Google and the applicable payment provider.

Apple Pay – may be available as a digital wallet/payment method. Where Apple Pay is used through our payment processor, relevant payment information may be processed by Apple and the applicable payment provider.

We do not control the privacy practices of these third-party payment providers. Customers should also review the privacy information provided by the relevant payment provider.

7. Delivery

We use Royal Mail to deliver orders.

To fulfil an order, we may provide Royal Mail with information necessary to deliver your purchase, such as:

• Name

• Delivery address

• Postcode

• Relevant delivery information

• Tracking and order information where necessary

Royal Mail processes personal information in accordance with its own privacy practices and applicable data protection laws.

8. Google Analytics

We use Google Analytics to help us understand how visitors use our website and to improve the website and customer experience.

Google Analytics may collect information such as:

• Pages visited

• How visitors arrived at our website

• Approximate location

• Device and browser information

• Website interactions

• Information about website usage and performance

Where applicable, Google Analytics uses cookies or similar technologies.

We will manage non-essential analytics cookies in accordance with applicable UK privacy and electronic communications requirements.

Where consent is required, Google Analytics will only be used after the appropriate consent has been obtained.

You can also control cookies through your browser and any cookie-management tools provided on our website.

The ICO's current guidance requires businesses to provide clear information about cookies and appropriate consent mechanisms for non-essential storage/access technologies. (ICO)

9. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to function. These may include cookies required for:

• Shopping basket functionality

• Checkout

• Website security

• Maintaining necessary website settings

• Basic website functionality

Other cookies may be used for analytics, preferences or other non-essential purposes.

Where required by law, we will ask for your consent before placing or accessing non-essential cookies on your device.

You can change your cookie preferences through the cookie controls provided on our website and through your browser settings.

Because the cookies used by a website can change when third-party services are added or updated, our cookie information should be reviewed periodically against the actual cookies installed on www.sensorystimshop.co.uk.

10. Who we share your information with

We do not sell or rent your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Stripe – payment processing

• PayPal – payment processing

• Google – Google Pay and Google Analytics services, where applicable

• Apple – Apple Pay, where applicable

• Royal Mail – order delivery

• Website and ecommerce service providers

• Website hosting and technical service providers

• IT and security providers

• Accounting and professional advisers

• Fraud prevention providers

• Government authorities, regulators or law enforcement agencies where required or permitted by law

We only share information where there is an appropriate lawful basis for doing so.

Where a third party processes information on our behalf, we take reasonable steps to ensure that appropriate contractual and security safeguards are in place.

11. International transfers

Some of the organisations we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

This may include using adequacy regulations, appropriate contractual safeguards or other lawful transfer mechanisms where required.

12. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Different types of information may be retained for different periods.

For example, information relating to purchases may need to be retained for accounting, tax, legal, warranty, returns or dispute purposes.

We may also retain information where necessary to establish, exercise or defend legal claims.

When personal information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it appropriately.

13. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access

• Unauthorised disclosure

• Accidental loss

• Destruction

• Alteration

• Misuse

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

14. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law including:

• The right to be informed about how your personal information is used

• The right to access personal information we hold about you

• The right to have inaccurate information corrected

• The right to request deletion of personal information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain processing

• The right to object to direct marketing

• The right to data portability where the legal requirements are met

• The right to withdraw consent where we rely on consent

• Rights relating to certain automated decision-making and profiling, where applicable

These rights are subject to legal conditions and exemptions.

15. Marketing

If we send marketing communications, we will do so in accordance with applicable electronic marketing and data protection laws.

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in the relevant communication; or

• Contacting cherry@sensorystimshop.co.uk.

You have an absolute right to object to direct marketing.

Opting out of marketing will not affect transactional communications that we need to send you, such as order confirmations, delivery information or important service messages.

16. Children's privacy

Our products may be purchased for children and may be used by children.

We take children's privacy seriously and will handle personal information relating to children in accordance with applicable data protection law.

We do not knowingly collect more personal information from children than is reasonably necessary for the relevant purpose.

Where a parent, guardian or other authorised person provides information on behalf of a child, they should ensure that they are authorised to do so.

17. Third-party websites

Our website may contain links to third-party websites or services.

These websites operate independently from Sensory Stim Shop and may have their own privacy policies.

We are not responsible for the privacy practices of websites that we do not control.

18. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to our website

• Changes to the services we use

• Changes in technology

• Changes in data protection or other applicable laws

The latest version will always be published on our website.

The effective date at the beginning of this Privacy Policy will be updated whenever the policy is substantially revised.

20. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Sensory Stim Shop
Email: cherry@sensorystimshop.co.uk
Website: www.sensorystimshop.co.uk
United Kingdom

Last reviewed: 23 September 2026